golbat game's Privacy Policy

Introduction and Scope

The organisation operating the golbat game website (https://golbatgame.cam) has prepared this privacy policy. This document explains how we collect, store, and use the personal information of people who use our platform.

This policy applies to the golbat game website, mobile application, and all our services. By registering on our site, making a deposit, or using any of our services, you are considered to have agreed to this privacy policy.

This privacy policy is an integral part of our Terms and Conditions. Reading both documents together will be helpful, as they complement each other.

What Information Is Collected

golbat game collects the following types of information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Gender
• National ID or passport number (to verify identity where required)

2.2 Contact Information

• Email address
• Mobile number
• Current address

2.3 Financial Information

• Details of deposit and withdrawal transactions
• Records of payments made via bKash, Nagad, Rocket, or bank transfer
• Account balance and betting history

2.4 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login date and time, session information
• Pages visited on the site and usage patterns

How Information Is Collected

We collect information in the following ways:

3.1 Direct Collection

You provide information directly when filling in the registration form, completing deposit and withdrawal processes, contacting the support team via live chat or email, and participating in promotional offers.

3.2 Automatic Collection

Our servers and analytics tools automatically record information about your browsing behaviour, device details, and time spent on the site. This information is used to improve site performance.

3.3 Verification Process

During account verification (KYC), we may ask for a photo of your identity document or other supporting documents. This process is essential for user security and the protection of financial transactions.

Purpose of Using Information

golbat game uses collected information only for specific and legitimate purposes:

• Creating and managing accounts and verifying your identity
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses and promotional offers
• Providing 24/7 live chat and email support
• Detecting and preventing fraudulent activity
• Maintaining site security and performance
• Personalising the user experience
• Sending necessary service updates and important notifications

We follow a responsible gaming policy, which includes analysing user playing patterns to identify potential problems. This analysis is completely confidential and is used solely for the benefit of the user.

Storage and Protection of Information

5.1 Encryption and Security

golbat game uses SSL (Secure Sockets Layer) technology to encrypt all data transmissions. Our servers are protected by industry-standard firewalls and access control systems. Passwords and financial information are stored in encrypted form — no employee can view your password directly.

5.2 Retention Period

Your information is retained while your account is active and for a defined period after it is closed. Information required for legal obligations, dispute resolution, or fraud investigations may be kept for longer.

5.3 Access Control

Only authorised staff can access your information, and only when needed for a specific task. All access is logged and reviewed regularly. Our staff are required to follow strict data protection policies.

Sharing Information with Third Parties

golbat game does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Necessary transaction information is shared with bKash, Nagad, Rocket, and bank partners for payment processing. Game content providers (such as Evolution, Pragmatic Play, PG Soft) may receive limited session information for the operation of their games.

6.2 Legal Obligations

Required information may be provided in response to a court order, government directive, or a lawful request from a law enforcement authority. In such cases, we will endeavour to notify you to the extent legally permitted.

6.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be notified appropriately before any such change.

Cookies and Tracking Technologies

golbat game uses cookies and similar tracking technologies on its website. These small data files are stored in your browser and help the site recognise you on your next visit.

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security checks, and the core functionality of the site. Without them, the site cannot function properly.

7.2 Performance Cookies

Information is gathered on which pages are visited most and where users encounter difficulties, in order to improve the site experience. This information is held in aggregate form.

7.3 Cookie Controls

Cookies can be disabled from your browser settings, but doing so may limit some site functionality. Disabling essential cookies may prevent login sessions or transactions from being managed effectively.

User Rights

As a golbat game user, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible in full where legal obligations exist.
• Right to Object to Processing: You may object to certain types of processing of your information.
• Right to Data Portability: You may request your information in a structured, readable format.
• Right to Withdraw from Marketing Communications: You may stop receiving promotional messages.

To exercise these rights, contact our support team via live chat or email. We generally respond to requests within 30 days.

Protection of Minors

golbat game is for persons aged 21 and above only. We do not knowingly collect any information from persons under 21. Age verification during registration is mandatory.

If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child is using this site, please contact our support team.

Policy Changes

golbat game reserves the right to change or update this privacy policy from time to time. For significant changes, we will send a notification to your registered email or account.

Continued use of the site after any changes will be taken as your agreement to the new policy. It is therefore advisable to visit this page regularly. The "Last Updated" date shown at the top of the page will tell you when the most recent change was made.

For general questions, answers to many topics can be found in our FAQ section. For more specific questions, contact the support team directly.

Contact

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please get in touch with us:

• 24/7 Live Chat — directly from any page on the site
• Email: [email protected]

Our support team can assist in both Bengali and English. For data protection requests, sending your email with "Privacy Request" in the subject line will help us process it faster.